InstantKB.NET v1.3 Knowledge Base RSS 2.0 Feedhttp://support.platespin.com/kb2/maziar.aflatoun@platespin.comThu, 28 Aug 2008 03:17:40 GMT20InstantKB.NET v1.3 Knowledge Basehttp://support.platespin.com/kb2/article.aspx?id=21053<B>Abstract:</B> <SPAN id=_ctl0_ArticleRepeater__ctl1_ArticleText><SPAN id=_ctl0_ArticleRepeater__ctl1_ArticleText><SPAN id=_ctl0_ArticleRepeater__ctl1_ArticleText><FONT size=3><B><SPAN style="COLOR: #003366; FONT-FAMILY: Verdana">Overview</SPAN></B><SPAN style="FONT-SIZE: 8pt; COLOR: #003366; FONT-FAMILY: Verdana"><?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p></SPAN></FONT> <P style="LINE-HEIGHT: 11pt"><SPAN style="FONT-SIZE: 8pt; COLOR: #003366; FONT-FAMILY: Verdana">This article discusses how to run PowerRecon diagnostics and what information it gathers.</SPAN></P><P style="LINE-HEIGHT: 11pt"><SPAN style="FONT-SIZE: 8pt; COLOR: #003366; FONT-FAMILY: Verdana"></SPAN><SPAN style="FONT-SIZE: 8pt; COLOR: #003366; FONT-FAMILY: Verdana"><FONT size=3><B><SPAN style="COLOR: #003366; FONT-FAMILY: Verdana">Details</SPAN></B><SPAN style="FONT-SIZE: 8pt; COLOR: #003366; FONT-FAMILY: Verdana"><o:p></o:p></SPAN></FONT></P><P style="LINE-HEIGHT: 11pt"><SPAN style="FONT-SIZE: 8pt; COLOR: #003366; FONT-FAMILY: Verdana"></P><P>PowerRecon provides the ability to run diagnostics again the server component of PowerRecon. The PowerRecon diagnostics are used by PlateSpin Support to help diagnose issues with inventory, monitoring, and performance. They collect information about the systems which are being inventoried/monitored as well as all logs that PowerRecon generates with regards to the performance of the PowerRecon Server itself. The information is then packaged into a ZIP file which should be sent to PlateSpin Support when opening a new case.</P><P>The PowerRecon diagnostics has the ability to gather the following information.</P><SPAN style="FONT-SIZE: 8pt; COLOR: #003366; FONT-FAMILY: Verdana"><P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 8pt; COLOR: #003366; FONT-FAMILY: Verdana"><SPAN style="FONT-SIZE: 8pt; COLOR: #003366; FONT-FAMILY: Verdana">PowerRecon Log files located in the PowerRecon program files dMon, 14 Apr 2008 07:34:32 GMTAdministratorhttp://support.platespin.com/kb2/article.aspx?id=21052<B>Abstract:</B> <SPAN id=_ctl0_ArticleRepeater__ctl1_ArticleText><SPAN id=_ctl0_ArticleRepeater__ctl1_ArticleText><FONT size=3><B><SPAN style="COLOR: #003366; FONT-FAMILY: Verdana">Overview</SPAN></B><SPAN style="FONT-SIZE: 8pt; COLOR: #003366; FONT-FAMILY: Verdana"><?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p></SPAN></FONT> <P style="LINE-HEIGHT: 11pt"><SPAN style="FONT-SIZE: 8pt; COLOR: #003366; FONT-FAMILY: Verdana">This article discusses how to run PowerConvert diagnostics against a failed, recoverable, or completed job and send the resulting files to support.</SPAN></P><P style="LINE-HEIGHT: 11pt"><SPAN style="FONT-SIZE: 8pt; COLOR: #003366; FONT-FAMILY: Verdana"><FONT size=3><B><SPAN style="COLOR: #003366; FONT-FAMILY: Verdana">Details</SPAN></B><SPAN style="FONT-SIZE: 8pt; COLOR: #003366; FONT-FAMILY: Verdana"><o:p></o:p></SPAN></FONT></P><P style="LINE-HEIGHT: 11pt"><SPAN style="FONT-SIZE: 8pt; COLOR: #003366; FONT-FAMILY: Verdana"></P><P>PowerConvert allows for diagnostics to be run against any job in PowerConvert. The PowerConvert diagnostics are used by PlateSpin Support to help diagnose issues with conversion jobs. They collect information regarding the source, target and PowerConvert server along with the specifics of how the job was configured. The information is then packaged into a ZIP or DIG file which should be sent to PlateSpin Support when opening a new case.</P><P>The PowerConvert diagnostics gathers the following information.</P><P><U>Windows Source Server</U></P><P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 8pt; COLOR: #003366; FONT-FAMILY: Verdana">Manufacture of Hardware</SPAN></P><P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 8pt; COLOR: #003366; FONT-FAMILY: Verdana">Model<o:p></o:p></SPAN></P><P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 8pt; COLOR: #003366; FONT-FAMILY: Verdana">SMBIOS UUID<o:p></o:p></SPAN></P><P classThu, 10 Apr 2008 11:51:26 GMTAdministratorhttp://support.platespin.com/kb2/article.aspx?id=20185<B>Abstract:</B> <P>To access the PlateSpin KB articles please select the login tab at the top of the page and enter the knowledge base credentials that were provided to you with your license key. If you do not have your credentials please contact <A href="mailto:support@platespin.com">support@platespin.com</A>.</P><P> </P>Wed, 24 Aug 2005 05:47:40 GMTAdministrator